COVID -19 Updates

Our Commitment to You and Your Safety

The health and safety of our guests, homeowners, and our magical team continue to be our top priority, and that's why we have implemented the SafeHome Program into our cleaning practices. We have also adopted new flexible policies to help you make the best decisions for your family.

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Update on Coronavirus (COVID-19)

Last updated: June 24th, 2020

As coronavirus (COVID-19) progresses, we understand that this brings uncertainty to travel. At Magical Vacation Homes, our guests, homeowners, and employees are our top priority and we are determined to provide answers to any questions you may have.

Our Commitment to You and Your Vacation

As we approach the world with a new normal, we want to make sure it’s a secure one. Our main goal is to welcome all of you, our magical guests, into a home you can feel good about entering. Trust in us to provide you a vacation home that’s clean and ready for you on your next getaway, whenever you decide to visit us. Check out our video above in collaboration with Experience Kissimmee to see the benefits of renting a vacation home.


VRMA SafeHome

As we approach the world with a new normal, we want to make sure it’s a secure one. We are now following the guidelines provided by SafeHome that exceed the recommendations from the CDC and promises to welcome your family into a home you can feel good about entering. As an active member of The Vacation Rental Housekeeping Professionals (VRHP) and the Vacation Rental Management Association (VRMA), the associations are recommending that existing cleaning programs be augmented to include even more rigorous disinfecting protocols. Read our newly updated procedures designed to give you that longed for peace of mind.

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Travel With Security With Travel Insurance

When booking directly with Magical Vacation Homes and choosing our travel insurance, you’re booking your magical Orlando getaway with security, giving you the opportunity to cancel for any reason protection option*. Enjoy the simplicity of reserving your home without the risk! Click here to learn more and add Rental Guardian to your magical getaway!

*please read Rental Guardian’s website for more information.

Updates To Our Property Maintenance Procedures

In order to prevent the possible spread of COVID-19 and for your safety, we are operating under new social distancing procedures as suggested by the Center for Disease Control (CDC). With social distancing being the key to slowing the spread, we want to make you aware that we are limiting on-site visits to the property you are located at to essential cases/habitability issues only.

Zoom Virtual Maintenance Assistance


For all service requests and for our staff and guests’ safety, we are now troubleshooting from a virtual standpoint through Zoom Virtual Maintenance Assistance. As the first step, guests have the option to resolve their case via audio or video chat.

If we are unable to solve the case from a virtual standpoint, on-site maintenance from one of our technicians or vendors will be scheduled with prior notice. To honor all guests’ safety as well as our staff and vendors, we are now requiring a safe distance of 14 feet between guests and any staff during the maintenance process as part of our social distancing methods.

Virtual Welcome Meet & Greet
To assist our guests even further, we’ve also created a new Virtual Welcome Meet & Greet program. This allows us to welcome you and your family, virtually, and learn about all of the great features your vacation home has to offer. You can schedule a virtual welcome while you are in-house and during your call, a member of our staff will happily guide you through your Magical Vacation Home.

COVID-19 Pool Safety
According to the Center for Disease Control (CDC), there is no evidence COVID-19 can be spread to humans through the use of pools and hot tubs. For guests staying in a property with a private pool, the pool service company, who will be servicing your swimming pool, is educated on staying safe. They will be utilizing their own equipment and will never use any pool equipment provided at the property for your use. They won’t need to touch any switches or zip timers on your pool deck. However, we do ask for guests to not touch any of the outdoor pool equipment located exterior of the home (Example: filter, breakers, motor, valves, and heater). The techs will be wearing gloves when touching these, however, we ask for no cross-contamination as they handle these items weekly.

Resort Amenity Access Updates

Reunion® Resort

District Pools are open 8 a.m. to 11 p.m.:

•  Carriage Point Pool – Open

•  Heritage Crossings Pools – Open

•  Homestead Pool – Open

•  Seven Eagles Pool Open Since May 18 – The Terraces Pool

•  Seven Eagles Pool is open Dawn to Dusk.

•  Seven Eagles Fitness Center is open 8 a.m. to 11 p.m.

•  District Pools now have access control locks installed. Residents will have access to the pools by using the access cards attached to the readers. Soon, residents will be notified about the issuance of individual access control cards.

•  Pool chairs and loungers are available on a first-come, first-served basis. Residents are not permitted to bring personal chairs or loungers. Pool furniture is spaced at least 6 feet apart and members of different households should practice social distancing and stay at least 6 feet apart from others per CDC guidelines.

•  Per guidelines, groups larger than 50 are not permitted to congregate.

•  Water fountains will be closed at this time.

•  Hot tubs remain closed due to CDC guidelines.

•  Residents are encouraged to bring personal sanitizer, personal sanitizing wipes, and personal towels to place on chairs to avoid touching community surfaces. Towels and other linens used at community recreational facilities should not be shaken out near others.

•  In the event of inclement weather the pool will be closed.

•  All other standing pool and fitness center rules remain in effect. In Case of Infection with COVID-19:

•  Any resident or guest who uses Reunion East CDD Amenities within 7 days of being diagnosed with COVID-19 is asked to please contact Tricia Adams, Assistant District Manager [email protected] or (407) 841-5524 so that the amenity can be closed for sanitization and residents will be notified of the possible contamination.


The Retreat at ChampionsGate

• Oasis Club hours are 9:00 a.m. to 9:00 p.m., Monday through Sunday.

• All guests and residents will check-in to the club from outside the main entrance to maintain proper distancing. This will be maintained as a single entrance to the club.

• Staff members will screen all guest bags upon entry into the club. Outside food and beverage and private pool floats are prohibited.

• Staff members will wear Personal Protective Equipment. We strongly recommend that all guests use and provide their own Personal Protective Equipment while enjoying the club.

• Guests that are identified as coming from New York, New Jersey, and Connecticut will not be allowed to access the club prior to a 14-day self-quarantine from the start of their check-in.

• Staff will give wristbands to all guests for the guest to apply.

• Acknowledgement of club policies will be required during the sign-in process for each resident and guest.

• Sanitizing stations will be readily available and encouraged for use by guests.

• The club will convert the Fitness Center/Resident’s entrance to the single exit from the Facility.

• No club access will be permitted through these doors.

• Upon exiting from the club, each resident/guest will discard their wristband.

Fitness Center:
• Fitness Center hours are 9:00 a.m. to 9:00 p.m. at limited capacity, and by reservation only
**Please call the Oasis Club at (407) 507-2800 to make your reservation or visit our front desk for availability.**

o Reservations are on a first come first serve basis
o Due to the distance requirements, some equipment may not be available.
o One hour time limits for all workouts.

Amenities and Additional Staff at the Club:

• Pool furniture has been spaced appropriately and marked on the pool deck. This furniture shall not be moved from its location. We encourage guests to bring disinfecting wipes to sanitize areas before and after use.

• Pool bathers must bring their own towels, and please no sharing.

• The Cabanas, Spa, Meeting Rooms, Business Center, Dining Rooms, Movie Theater and the Arcade remain closed.

• Slide will be monitored, allowing distancing for queue lines.

• Dedicated staff members will be on-site all day for constant sanitation including, deck chairs, tabletops, chairs, doors, inner tubes, and other surfaces.

Food and Beverage Service:

• Limited menu from 11:00 a.m. to 9:00 p.m.

• Prior to serving, the Oasis restaurant will be thoroughly detailed and sanitized.

• Food safety practices – clean, separate, cook, and chill – will be continued. Food contact surfaces will be washed, rinsed, and sanitized continuously.

• No indoor or bar seating.

• Outdoor seating allowed with a minimum of six feet distance between tables.

• Outdoor foodservice furniture will be cleaned and sanitized between seating.

• Contact will be limited between team members and guests.

• Servers will be wearing Personal Protective Equipment

• All Food and Beverage will be served in disposable and single-use containers.

• Staff will only use single laminated sheet menus that will be sanitized between each use.

• Walk-up orders will be accepted.

• Packaged alcohol available for sale. (To Go Only)


Windsor Hills Resort

• The Theater will remain closed until further notice.

• The Exercise Room. In order for guests to practice Social Distancing, the occupancy in the exercise room is limited to a maximum of 4 users at a time.

• There is a sign-up sheet in the Welcome Center to use the exercise room. The sign-up sheet is for owners and guests. Sign-ups can be done over the phone at 407-787-4255.

• The first usage session is at 8:00 a.m. The last usage session is at 9:30 p.m.

• Exercise room usage is limited to 30 minutes per user, per session. Please be on time.

• Guests must clean the exercise equipment before and after they use them.

• Exercise room usage guidelines will be revised as recommended by the Local and State Authorities.

• The Game Room. There is limited seating in the game room in order for guests to practice Social Distancing. Operating hours are 8:00 a.m. until 10:00 p.m., daily.

• The Community Pool and Hot Tub. There is limited seating around the pool deck in order for guests to practice Social Distancing. Operating hours are 8:00 a.m. until 10:00 p.m., daily. All visitors to the pool, including owners, must obtain wristbands from the Welcome Center.

• Sir Windsor AquaVenture (water park and water slides). Summer operating hours are from 10:00 a.m. until 8:00 p.m., daily. In order to practice Social Distancing the number of guests allowed in the area is limited.

• The Welcome Center. Operating hours are 8:00 a.m. until 10:00 p.m. daily. In order to practice Social Distancing, only 2 guests with masks, are allowed in the office at a time.

• The Windsor Hills MarketPlace and Grill is open 10:30 until 5:00 p.m., daily. In order to practice Social Distancing, only 6 guests are allowed in the shop at a time and must stand 6 feet from each other.

• Recreation areas. Tennis Courts, Basketball Court, Sand Volleyball Court, Putting Green and Playgrounds are open. We ask that everyone practice social distancing when using these facilities.

**Please note: if social distancing is not respected, the above listed operating hours may be reduced.**


Support Local Businesses

As we are a local small business ourselves, we want to do our part and show love and support to other businesses in the Greater Orlando area. With a variety of small businesses that make a wonderful impact on our city, here are a few ways everyone can come together to help support local.

View local businesses to support

Downtown ChampionsGate
There are still numerous restaurants that are open and offering takeout and or delivery options in the downtown ChampionsGate area. Click the link below to find your favorite restaurant.

View all the food options in the area

Reunion® Resort
Reunion® Resort guests can enjoy the convenience of curbside pick-up or delivery, available through Reunion’s popular on-site restaurants. For more information, please contact your restaurant of choice below.

View the restaurants that are open in Reunion® Resort

Orlando To Go
As we continue to practice social distancing there are still numerous restaurants around Orlando that are open and offering takeout and/or delivery options. Click the link below to see if your favorite restaurant is on the list and what options they provide, as services are subject to change.

View Orlando To Go Options

Theme Parks & Water Parks

Fun Spot America (Orlando Location) – Open as of May 22, 2020, with limited hours and operations.

Island H2O Live! – Open as of May 23, 2020, with limited hours and operations.

Gatorland – Open as of May 23, 2020, with limited hours and operations.

LEGOLAND® Florida – Theme and Water Park open as of June 1, 2020, with limited hours and operations.

Universal Orlando Resort™ – All three Theme Parks open as of June 5, 2020, with limited hours and operations.

SeaWorld Parks & Entertainment® – SeaWorld Orlando, Discovery Cove and Aquatica Orlando open as of June 11, 2020, with limited hours and operations.

Walt Disney World® Resort – Planned to reopen the Magic Kingdom® Park/Disney’s Animal Kingdom® Theme Park on July 11, 2020, and Epcot®/Disney’s Hollywood Studios® on July 15, 2020, with limited hours and operations.

ALL other major theme/water parks – Closed March 16th, 2020 until further notice.

Old Town – Open as of May 4, 2020, with limited hours and operations.

Universal CityWalk™ – Open as of May 14, 2020, with limited hours and operations.

ICON Park – Open as of May 15, 2020, select restaurants, Madame Tussauds Orlando, and SeaLife Aquarium Orlando only with limited hours and operations.

Disney Springs® – Open as of May 20, 2020, with limited hours and operations. Phase two of reopen will begin on May 27, 2020.

For more information on Central Florida closures and reopen dates, please refer to Experience Kissimmee.

Greater Orlando-Area Updates

For information on our nearby airport, please view the latest advisory from Orlando International Airport (MCO). Any other Orlando-area news regarding COVID-19 can be found on ClickOrlando.

We’re In This Together

We hope you and your families are staying safe and our thoughts are with everyone directly and indirectly impacted by this pandemic. Thank you for your continuous support and we will do our best to work with everyone during this uncertain time.

We will continue to update you as the situation develops. Please check back frequently for any new updates.