






Safeguarding Our Magical Team The key to an outstanding clean is the health and safety of our Magical Team. We have gone through vigorous training on social distancing methods, personal protection and both cleaning and hygienic actions for the self and the home. Any of our team members who arrive at work showing signs of illness, experiencing COVID-19 related symptoms, or have come into contact with a person suspected of having the virus will be sent home and recommended to have themselves tested. Once we receive confirmation that this individual is healthy, we will welcome them back into our offices to continue serving our guests. All of our staff will be provided with Personal Protective Equipment (PPE), including face masks and disposable gloves at all times at your vacation rental. As maintenance requests do occur, we are now troubleshooting virtually through our Virtual Maintenance Assistance system. In the chance that an on-site visit is needed to solve any villa issues, our Maintenance Team and third-party vendors will maintain a safe distance and ask guests to not be present (by remaining out of the house or in a separate room) during their visit. This is our way of protecting both our staff and our guests at all times. Our Cleaning Practices



- Doorknobs
- Stair railings
- Telephones
- Remote controls
- Television buttons
- Sliding door handles
- Touch screens
- Kitchen appliances and fixtures
- Light switches