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COVID -19 Updates

Our Commitment to You and Your Safety


The health and safety of our guests, homeowners, and our magical team continue to be our top priority, and that's why we have implemented the SafeHome Program into our cleaning practices. We have also adopted new flexible policies to help you make the best decisions for your family.

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Virtual Assistance

Updates To Our Property Maintenance Procedures

In order to prevent the possible spread of COVID-19 and for your safety, we are operating under new social distancing procedures as suggested by the Center for Disease Control (CDC). With social distancing being the key to slowing the spread, we want to make you aware that we are limiting on-site visits to the property you are located at to essential cases/habitability issues only.

Zoom Virtual Maintenance Assistance


Zoom Chat Agent

For all service requests and for our staff and guests’ safety, we are now troubleshooting from a virtual standpoint through Zoom Virtual Maintenance Assistance. As the first step, guests have the option to resolve their case via audio or video chat.

If we are unable to solve the case from a virtual standpoint, on-site maintenance from one of our technicians or vendors will be scheduled with prior notice. To honor all guests’ safety as well as our staff and vendors, we are now requiring a safe distance of 14 feet between guests and any staff during the maintenance process as part of our social distancing methods.