Our homes are equipped with linens, a starter pack of toilet paper, paper towels, dish soap, and laundry detergent. Please note our homes are self-catered.

A. On the day of arrival, check-in begins at 4PM. Check-out is at 10AM. Whenever possible, we will extend the courtesy of early check-in and late check-out, pending availability. We’re cool like that. Just let us know if you need either one, and we’ll do our best to accommodate.

A. The main gates of our communities are located just miles from the entrance of Walt Disney World® Resort, SeaWorld Orlando, Aquatica, Universal Studios Florida and Universal's Islands of Adventure. Based on your rental home's exact location, the mileage may change. We recommend using a GPS app on your smartphone for exact mileage. Nevertheless, you are in the perfect spot for your magical family vacation!

A. Upon check-out, we kindly ask that you remove all sheets and linens from beds, and used towels from bathrooms, leaving these in the laundry area. Please also empty all trash cans and place all trash in the receptacles outside of the home. Don't forget to check for all of your belongings and grab a business card for your family and friends as you depart! If you quote your reservation number on a future reservation, you will be rewarded with a 5% loyalty discount (not valid on holiday or peak seasons).

A. Our welcome book is digital for all our guests. In our welcome book, you can find information from resort parking information, concierge services, to just general information for you to know before you arrive. General Guest Book

We unfortunately do not allow pets as we have a strict No-Pet Policy in all of our vacation homes. Those found to be in violation of this policy will be subject to a $500 fee minimum.

Yes, we offer travel insurance—you’ll see the option to purchase it when booking your stay. For more information, please visit our travel insurance website here

We do offer a repeat guest discount. For our repeat customers, just provide your name and reservation number found on your previous booking confirmation to our agent to apply the discount. Please note terms and conditions apply.

Our address is 7555 Osceola Polk Line Rd. Davenport, FL 33896. We are located just a few minutes from each resort.

A. Our business hours are Monday-Sunday 9 am to 5 pm. Additionally, we have a representative on-call 24/7 to deal with any emergency situation within your vacation home property. For any life-threatening emergencies, please dial 911.

All cancellations must be received in writing and are subject to the following penalty fees, which are percentages of the total cost of the reservation:

For Luxury Collection and Signature Collection Homes:
- 0% from initial date of booking up to 60 days prior to the arrival date
- 50% if more than 30 days prior to the arrival date
- 100% if less than 30 days prior to the arrival date

For all other Homes:
- 0% from initial date of booking up to 30 days prior to the arrival date
- 50% if more than 14 days prior to the arrival date
- 100% if less than 14 days prior to the arrival date

Early check-in can be requested for an additional charge. Prices vary per unit and early check-in is subject to availability. Early check-ins will always be tentatively booked and confirmed only within 48 hours prior to your arrival.

Q. How do I contact Windsor Hills Resort directly?
A. All of our properties within Windsor Hills Resort are privately owned and managed by management companies such as Magical Vacation Homes. There is no central line where you can ask specific questions regarding reservations or individual homes. However, there are two following numbers which guests may find useful: Windsor Hills Welcome Desk: located within the clubhouse, they will distribute your guest card during your stay. The phone number for the welcome desk is (407) 787-4255 Windsor Hills Security Front Gate: when your arrive at Windsor Hills, security will issue you an access pass for your stay. You will need to provide your rental voucher and a valid photo ID in order to gain access to the resort. The phone number for the security front gate is (407) 397-1464 Please note these two phone numbers DO NOT answer specific questions regarding your reservation or individual homes. Please contact Magical Vacation Homes for these questions or concerns.

Q. What are the pool hours?
A. The community pool in Windsor Hills Resort is open daily from 8 a.m. - 10 p.m. The slide is open from 10 a.m. - 8 p.m.

Q. Can I order a food pack prior to my arrival?
A. Yes! You can contact Windsor Hills Sundry Store directly and they can arrange this service for you. Please call (407) 390-9299 or email [email protected]

Q. Do I need a rental voucher to enter the Resort?
A. Yes, Magical Vacation Homes will provide you with a rental voucher to allow you entry to the resort. This will be issued once full payment has been received for your reservation and you have signed and returned your rental agreement. The security guards will need to see this voucher along with your valid photo ID. After confirming these two documents, they will then issue you with a hang-tag which you will place inside your car upon your interior mirror. This hang-tag will be valid for the entire duration of your stay.

Q. Are the security guards allowed to stop me at any time?
A. Yes, in order to protect all owners, guests, and property, security guards are authorized to stop and search any vehicle with reasonable cause. This is very rare, but they will always check that you have your hang-tag visible when you enter and exit the resort.

Q. What time is the Windsor Hills welcome center open?
A. 8 a.m. - 10 p.m. on a daily basis inside the resort.

Q. How do I, as a registered guest, access the on-site resort amenities?
A. Guests can utilize resort amenities by wearing Windsor Hills Resort wristbands when on-site at amenity locations, such as the community pool, hot tub, and Sir Windsor AquaVenture. These can be obtained by visiting the Windsor Hills Resort Welcome Center. A wristband will be provided for each guest registered on the villa’s reservation. Wristbands are at no additional charge unless otherwise specified.

Q. What are the age/height requirements for the resort pool slide?
A. All users of the resort pool slide must be at least forty-two inches tall.

Q. When is the sundry store open?
A. Here are the store hours: Summer (April 1st - September 30th) 8 a.m. - 9 p.m. Winter (October 1st - March 31st) 8 a.m. - 7 p.m.

Q. Does the store carry all usual convenience store products?
A. Yes, the store carries a varied comprehensive stock of food, beverages and consumables.

Q. What is the speed limit in Windsor Hills?
A. 25 mph, please adhere to this speed at all times.

Q. What is the Windsor Hills Resort quiet time?
A. Between 11 p.m. and 7 a.m. daily.

Q. What are the visitation and parking rules for the resort?
A. Each reservation is permitted 3 vehicles registered per property, and this includes the number of visitor vehicles. There are only two parking spaces available for the homes, and one parking space per townhome. Any additional vehicles must park in the oversize parking lot near the Clubhouse. Please note that street parking is not allowed within the Resort, parking is only allowed in designated parking spots and parked vehicles cannot block sidewalks. Visitors to your home will be issued a temporary access pass that must be displayed in the windshield. The pass will expire at midnight on the day of departure. Windsor Hills Resort does have active security vehicles throughout the resort 24 hours a day, 7 days a week. All vehicles found to be in violation of the resort policies will be towed at the Owners expense.

Q. Who is Magical Vacation Homes in Reunion Resort?
A. Magical Vacation Homes is an independent property management company that manages a large selection of privately owned vacation rental properties located inside Reunion. Magical Vacation Homes is not authorized, affiliated with, sponsored by or related to Reunion Resort & Club of Orlando, GINN-LA, Encore Resorts or its affiliates. We do not control the home owners association that manages areas such as the Resort landscaping and building, nor do we operate the membership office or any other Resort amenities, such as the pools and restaurants. Therefore many elements of the Resort itself are out of our control. Our offices are located a mile outside of Reunion Resort in order to deliver first class service to our Guests, and our Care Team is inside the Resort 7 days a week.

Q. Is security provided?
A. Reunion Resort provides our own 24-hour on-site security service. From the friendly greeting you will receive every time you enter and leave the property, to the timely on-site response should any emergency arise, you can rest assured that our friendly and knowledgeable security staff members are available to assist our resort guests at a moment's notice as needed.

Q. Do you have any activities at the Resort for children?
A. In addition to the supervised activities at Kids Crew, there is a kids interactive play area at the Water Park, playground at Center Court Ridge and Villas South, and activities at the Hideaway at Seven Eagles Pavilion.

Q. Do you have handicap accessible units?
A. Yes. Handicap accessible rooms are available upon request and based on availability.

Q. Do you have any activities at the Resort for children?
A. In addition to the supervised activities at Kids Crew, there is a kids interactive play area at the Water Park, a playground at Center Court Ridge and Villas South, and activities at the Hideaway at Seven Eagles Pavilion.

Q. Can I bring a trailer into the Resort?
A. No. Resort rules do not allow a trailer of any kind into the resort.

Q. Are there restaurants and shopping near the accommodations?
A. Yes, there are a choice of 6 different restaurants and bars on property, as well as a resort gift shop, golf pro shop, and tennis pro shop.

Q. What are the Oasis Clubhouse hours of operation?
A. The Oasis Clubhouse is open 7 days a week from 8 a.m. - 10 p.m. The Administration and Receptionist is open Monday - Friday from 8 p.m. - 5 a.m.

Q. How do I access the Oasis Club?
A. Oasis Club access is an amenity included with your Championsgate rental. In order to access the Oasis Club, all guests are required to bring their rental voucher and/or a valid ChampionsGate parking pass and number of guests entering the facility. Once verified by the front desk, each guest will receive a disposable colored wristband providing access for the day. The wristband color will change each day, so this process will need to be repeated for each day you would like to access the Oasis Club.

Q. What are the pool hours of operation?
A. The pool is open 7 days a week, from 10 a.m. - 10 p.m. You may use the pool side towel service and inner tubes from 10 a.m. - 10 p.m. also. The Tiki Bar by the pool is open from 11 a.m. - 10 p.m. daily.

Q. Is there a height requirement for the slide?
A. Yes, the height requirement for the slide is 48 inches.

Q. How can I book a pool side cabana?
A. You may book cabanas with the concierge at the Oasis Club by stopping by the club or calling the main number at (863)-547-9542. You will need to pay for the cabana at the time of booking. Cabanas are open daily from 10 a.m. - 10 p.m.

Q. What are the cabana levels of service?
A. There are three levels of Cabana Service that any Guest staying within the Resort may arrange to schedule with the concierge. They are as follows:
"The Beach" $175 Full Day Rental | 2 Oasis Beach Towels | 2 Oasis Club Beach Visors | 2 Oasis Club Souvenir Cups | 1 Bottle of Island Tropic Sunscreen | USA Today
"The Coconut" $250 Full Day Rental | 2 Oasis Club Cabana Robes | 2 Oasis Club Beach Towels | 2 Oasis Beach Visors | 2 Oasis Club Souvenir Cups | 1 Bottle of Island Tropic Sunscreen | $25 Food & Beverage Credit | USA Today | Fresh Whole Fruit Basket | Domestic Cheese Display with Gourmet Crackers
"Top of the Palms" $350 Full Day Rental | 2 Oasis Club Cabana Robes | 2 Oasis Club Beach Towels | 2 Oasis Club Beach Visors | 2 Oasis Club Souvenir Cups | 1 Bottle of Island Tropic Sunscreen | $50 Food & Beverage Credit | USA Today | International Cheese and Fruit Display with Baguettes | Fresh Garden Crudite with Avocado Ranch | Tropical Greek Yogurt Dip with Fresh Seasonal Fruit | Fresh Baked Cookies & Brownies

Q. What are the hours of operation for the Grille Room & Bar?
A. You can enjoy lunch 7 days a week from 11 a.m. - 10 p.m. Brunch is served on Saturday and Sunday from 8 a.m. - 11 a.m. If you would like to eat dinner at The Grille it is open 7 days a week from 4 p.m. - 10 p.m.

Q. Are there any children's activities?
A. There is a game room, a Tot Room, a Kids Camp and different planned daily activities. There is also an Interactive Camp for Children ages 4 - 12 years old called the Oasis Kids Camp. This exciting, hands-on camp is designed to entertain and educate your children while you're working out in the fitness center, relaxing in the sun at the pool or enjoying a fabulous meal from the restaurant. Advanced reservations are required for the Oasis Kids Camp, please see the concierge or activities attendants to reserve your child's adventure today!

Q. What are the hours of operation for the children's activities? A. The game room and Tot Room are open 7 days a week, from 8 a.m. - 10 p.m. The Oasis Kids’ Camp is open 7 days a week, from 10 a.m. - 2 p.m. The movie theater is scheduled per Oasis activity calendar, please ask concierge for more details.

Q. Is there a cost for the kids camp?
A. There is a fee of $25 per child per day. Activities, supplies and a full lunch are included.

Q. How can I register my child for the Oasis Kids Camp?
A. Please see the concierge or activities attendant to reserve your child’s adventure. Advance reservations are required.

Q. What are the fitness center & locker room hours of operation?
A. The fitness center is open 7 days a week for Resort Guests from 8 p.m. - 10 p.m. However, for Homeowners, the fitness center allows access 7 days a week from 5 a.m. - 12 a.m.

Q. What are the business center hours of operation?
A. The business center is open daily from 8 a.m. - 10 p.m.

Q. What are the Sundry Store hours of operation?
A. The resort sundry store is open daily from 8 a.m. - 10 p.m. for all your needs whilst on vacation.