The online chat was awesome. Bruna was very helpful chatting with me online and also provided me with a lot of information. The loyalty discount was also provided to me. The checking in at the gate was a little bit of a wait. We arrived late at night around 930pm and there were still a lot of cars waiting to be checked in. Maybe the process of checking in could be more efficient or different than us waiting in the car.
The townhouse we stayed at this time has a better furniture than the condo we stayed last time. Not sure if it was the price difference or the mattress is upgraded from last time. Overall sleeping experience was better that the condo. The pool is good as usual and the playground was well maintained.
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