FREQUENTLY ASKED QUESTIONS
Q. HOW CLOSE ARE YOUR VACATION HOMES TO DISNEY WORLD AND OTHER AREA ATTRACTIONS?
A. The main gates of our communities are located just 6 miles from the entrance of Disney World and just a 25-30 minute drive away is Sea World, Aquatica, Universal Studios and Islands of Adventure. You will be in the perfect spot for your magical family vacation!
Q. HOW DO I PLACE A RESERVATION FOR ONE OF THE WINDSOR HILLS OR REUNION RENTALS?
A. Once you find the home of your choice, there are two easy-to-follow ways to book your vacation rental with Magical Vacation Homes. You can choose to place the reservation directly online through our secure website 24/7, or simply speak to one of our Magical Vacation Homes representatives toll free at 1-866-991-3158, or 407-552-6155 for calls outside the USA and Canada. We require a 20% deposit upon placing the reservation. If you reserve your rental less than 45 days prior to your arrival, then full payment is due at the time of the booking. Deposits or full balances will be billed to the credit card number provided unless other payment methods are arranged.
Q. HOW MUCH IS THE DEPOSIT TO RESERVE A HOME?
A. To reserve a home, we will require 20% of the total rental cost. This amount is non-refundable.
Q. WHEN IS THE FINAL BALANCE DUE?
A. The final balance is due 45 days prior to your arrival. This is non-negotiable. Please see our cancelation policy for further details on refunds and percentage of amounts refunded.
Q. WILL I STAY IN THE SPECIFIC HOME THAT I HAVE CHOSEN?
A. 100% Yes! Once you have booked either online or through one of our magical team members, the availability calendar will automatically update on our website, as our calendars are always live! This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another home, we will give you prior notice, as well as ensure that you are relocated to a property with similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you a full refund.
Q. HOW WILL I RECEIVE MY CONFIRMATION AND ARRIVAL INSTRUCTIONS?
A. All confirmation and arrival instructions will be sent via email immediately after your reservation. To make sure you receive your reservation emails please adjust your spam filter to add the domain magicalvacationhomes.com to your list of accepted email addressed. You will receive your reservation confirmation email within 24 hours of making your reservation. As soon as you have completed the Rental Agreement, and if full payment has been received, you will then receive your final confirmation email showing the balance is paid on your vacation rental voucher. This will include you arrival instructions and key code to enter your vacation home. If you have not received these emails, and you have adjusted your spam filters, please contact us at 1-866-991-3158.
Q. HOW DO I LOCK/UNLOCK OUR HOME?
A. Click and watch the video below!
Q. WHAT IS MY CHECK-IN AND CHECK-OUT TIME?
A. Your home will be available for check-in on your day of arrival at 4:00pm. Check-out is promptly at 10:00am on the day of your departure from your vacation home. Early check-in's or late check-outs can be requested for an additional charge. Prices vary per unit and availability. Early check-in's and late check-out's will always be tentatively booked and confirmed only within 48 hours prior to your arrival. It is the guest's responsibility to contact Magical Vacation Homes within that time period to confirm availability and confirm payment of the additional fees.
Q. WHAT IS REQUIRED AT CHECK-OUT?
A. Upon check-out, we kindly ask that you remove all sheets and linens from beds, and used towels from bathrooms, leaving these in the laundry area. Please also empty all trash cans and place all trash in the receptacles outside of the home. Don't forget to check for all of your belongings and grab a business card for your family and friends as you depart! If you quote your reservation number on a future reservation, you will be rewarded with a 10% loyalty discount (not valid in holiday or peak seasons).
Q. WHAT IS MAGICAL VACATION HOMES' CANCELLATION POLICY?
A. ALL cancellations must be received in writing, and are subject to the following penalty percentages of the total rental fee:
20% from initial date of booking up to 45 days prior to the arrival date
50% if less than 45 days prior to the arrival date
75% if less than 30 days prior to the arrival date
100% if less than 15 days prior to the arrival date
We regret that we are unable to waive ANY of the cancelation charges above, whatever the circumstances may be. Please consider purchasing trip insurance to protect against unforeseen cancellations of your Florida vacation. For further information on travel insurance please CLICK HERE
Q. DOES MAGICAL VACATION HOMES REQUIRE A MINIMUM NIGHT STAY?
A. Magical Vacation Homes currently has a 4 night minimum stay policy in effect for all Windsor Hills and Reunion Resort homes.
Q. WHAT ARE MAGICAL VACATION HOMES' OFFICE HOURS?
A. Our regular office hours are 9:00 am - 5:00 pm EST Monday through Friday, and 10:00 am to 2:00 pm EST on Saturdays and Sundays. Guests calling to place a reservation, or those with general inquiries outside of office hours are able to leave messages on our voice mail system. The Magical team will do their best to reply to all voice messages within 24 hours. Please remember reservations can be placed 24/7 on our secure website.
Q. WHAT SHOULD WE DO IF WE HAVE AN ISSUE WITH THE HOME?
A. During regular business hours you may call us toll free at 1-866-991-3158 and speak directly to one of our Magical team members. All issues will be documented and addressed in a timely manner. To ensure your piece of mind, we additionally have a representative on-call 24/7 on our toll free number, to deal with any emergency situation within your vacation home property.
Q. ARE THE KITCHENS IN THE HOME FULLY EQUIPPED?
A. All homes are fully equipped with the following: refrigerator, freezer, oven, range, microwave and dishwasher. Additionally, all of our vacation homes come with a toaster, coffee maker, blender, cookware, dishes, glasses, and utensils.
Q. ARE THERE LAUNDRY FACILITIES CLOSE BY?
A. To complete all of your essential holiday laundry needs, look no further than your own home! Each property comes complete with a full sized washer and dryer, iron and ironing board.
Q. WHAT ARE SOME OF THE FEATURES OF MY VACATION HOME?
A. Each Magical Vacation Home comes complete with wonderful furnishing to help make your holiday memorable and carefree! Other property amenities include: FREE local and long distance calls within the United States (does not include Canada), FREE high speed wireless internet access, fully equipped kitchen, Cable TV, DVD player, full size washer and dryer, iron, ironing board, hairdryer, towels, linens, Pack 'n' Play, extra crib (available upon request), Alarm clock, Vacuum, Mop, Broom, complimentary starter soap package, toilet paper and trash bags.
Q. DO I NEED TO PAY FOR POOL HEAT TO HAVE THE SPA/HOT TUB HEATED?
A. Yes, if you would like the spa to be heated you will need to order pool heat with your reservation. A spa or hot tub is not able to be heated on its own. There is no option to only heat the spa, since it is using the same water as the pool.
Q. HOW HOT WILL MY POOL BE IF I PURCHASE POOL HEAT?
A. When pool heat is chosen for your home, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, and so the spa will be heated up to a temperature of 94-102 Fahrenheit. If left in spa mode, the pool will not receive any heated water, thus leaving it to cool.
Q. WILL HEATED POOLS COOL DOWN OVER NIGHT?
A. Yes. The pool heaters operate on a timer and are set to come on in the morning and go off in the evening, therefore there will be some cooling off overnight when the air temperature drops. In the coldest winter months heating the pool can be a problem, with the water temperature dropping down overnight. Florida has a high temperate climate but we do get cold fronts coming in from the north that can bring overnight low temperatures in the 30's and 40's. Unfortunately, under these circumstances there is no way the pool heater will be able to keep the water at 84 degrees. Especially where pool heat is provided via an electrical heat pump, if the outside air drops below 55 degrees Fahrenheit, the heating pump will be unable to operate effectively below this temperature, and failure of such devices is outside of our Companies control, and is regarded as an act of nature. Please note that cold weather does NOT constitute a mechanical failure, and no refunds will be given for problems that are due to cold weather.
Q. WHAT DO I NEED TO BRING WITH ME ON MY VACATION?
A. We try to provide each guest with the majority of what you need, but there are some items that are not provided in the homes. While bath and hand towels are provided, you may want to bring your own beach towels and washcloths, as these are not always supplied in the property. As mentioned, Magical Vacation Homes provides complimentary starter soap, toilet paper and trash bags; however once these items are used, it is the guests responsibility to replenish them. In addition, any basic toiletry items such as shampoo, conditioner, body wash, toothpaste, etc., are NOT provided, and must be supplied by the guest.
Q. DO YOU ALLOW PETS?
A. We are sorry to say that we do not. We have a strict no pet policy in all of our vacation homes. Those found to be in violation of this policy will be subject to a minimum $500 fee.
Q. ARE YOUR VACATION HOMES NON-SMOKING?
A. All homes have a strict non-smoking policy. Guests are permitted however to smoke on the screen enclosed balcony, or outside of the property. Those found to be in violation of the smoking policy will be subject to a $500 fee.
Q. DO YOU HAVE A LOST AND FOUND?
A. Yes! In the event any personal items are left behind in your vacation home we will do our best to locate it. However, the owner and the management company are NOT responsible for any losses. Magical Vacation Homes uses PAKMAIL to handle all shipping of left behind items, and the guest will be 100% responsible for shipping costs.
Q. ARE THE PROPERTIES CLEANED DAILY?
A. All of our homes undergo a regimented cleaning process prior to and after your stay. However during your stay our cleaning crew does not enter your vacation home. Guests are not required to clean the property themselves, however, cleaning supplies such as a vacuum, mop and broom are provided to cover any mid-stay spills or other such occurrences. At a guest's request at least 48 hours prior, a mid-stay clean can be arranged for an additional standard cleaning rate fee.
Q. WHAT IS A TRASH AND TIDY CLEAN?
A. This is a mid stay tidy that any Guest may choose to add to their reservation. This type of clean will include the following: clean all bathrooms, remake all beds with the SAME linens that are already on the bed, clean the kitchen, empty all trash, sweep and mop all tile or wood floor, vacuum all carpeted areas, wash towels and leave in dryer. Please note this clean does not include additional toilet paper, trash bags or soap.
Q. WHAT IS A FULL SERVICE CLEAN?
A. This is a mid stay full service clean that any Guest may choose to add to their reservation. This type of clean will include the following: clean all bathrooms, remake all beds with CLEAN linens, wash and put away all towels, clean kitchen, empty all trash, sweep and mop all tile or wood floor, vacuum all carpeted areas, wash all linens, dry and put away, replacement toilet paper, trash bags and soap. Please note housekeepers do not open drawers, clean the refrigerator/freezer, touch personal belongings or launder personal items of clothing.
WINDSOR HILLS RESORT FAQS
Q. HOW DO I CONTACT WINDSOR HILLS RESORT DIRECTLY?
A. All of our properties within Windsor Hills Resort are privately owned and managed by management companies such as Magical Vacation Homes. There is no central line where you can ask specific questions regarding reservations or individual homes. However, there are two following numbers which guests may find useful: Windsor Hills Welcome Desk: located within the clubhouse, they will distribute your guest card during your stay. The phone number for the welcome desk is 407-787-4255 Windsor Hills Security Front Gate: when your arrive at Windsor Hills, security will issue you an access pass for your stay. You will need to provide your rental voucher and a valid photo ID in order to gain access to the resort. The phone number for the security front gate is 407-397-1464 Please note these two phone numbers DO NOT answer specific questions regarding your reservation or individual homes. Please contact Magical Vacation Homes for these questions or concerns.
Q. WHAT ARE THE POOL HOURS?
A. The community pool in Windsor Hills Resort is open daily from 8am - 10pm. The slide is open from 10am - 8pm.
Q. IS THERE A SHUTTLE BUS SERVICE TO AND FROM THE PARKS AND SHOPPING MALLS FROM WINDSOR HILLS?
A. Yes! There are privately owned and operated companies that offer this service from Windsor Hills Resort. A current list of the services can be obtained from the Windsor Hills welcome center. If you decide to drive your own vehicle to the parks, remember that parking fees are $15+! A shuttle may be an affordable option! We highly recommend the following shuttle companies listed below: MainGate Shuttle Taxi [407-390-0000] Shuttles to Disney are $10/per person round trip. They set off & return from the Windsor Hills Clubhouse. Actual times are dependent on the season, so please call for an up-to-date timetable. Shuttles to Universal are $14/per person round trip. They set off & return from the Windsor Hills Clubhouse. Actual times are dependent on the season, so please call for an up-to-date timetable. Shuttles are also available to other attractions as well as to malls/outlet stores. Reservations must be made at least 1 hour prior to departure date. Guests must be at designated area 10 minutes prior to departure. Taxis are also available. Shuttles to Disney are $50 round trip up to 7 people Shuttles to Universal are $65 round trip up to 7 people Taxis are $45 each way These prices are discounted for Windsor Hills’ guests There are personal vans that will come and pick you up from your front door and you can schedule anytime.
Q. CAN I ORDER A FOOD PACK PRIOR TO MY ARRIVAL?
A. Yes! You can contact Windsor Hills Sundry Store directly and they can arrange this service for you. Please call 407-390-9299 or email email@example.com
Q. DO I NEED A RENTAL VOUCHER TO ENTER THE RESORT?
A. Yes, Magical Vacation Homes will provide you with a rental voucher to allow you entry to the resort. This will be issued once full payment has been received for your reservation and you have signed and returned your rental agreement. The security guards will need to see this voucher along with your valid photo ID. After confirming these two documents, they will then issue you with a hang-tag which you will place inside your car upon your interior mirror. This hang-tag will be valid for the entire duration of your stay.
Q. ARE THE SECURITY GUARDS ALLOWED TO STOP ME AT ANYTIME?
A. Yes, in order to protect all owners, guests and property, security guards are authorized to stop and search any vehicle with reasonable cause. This is very rare, but they will always check that you have your hang-tag visible when you enter and exit the resort.
Q. WHAT TIME IS THE WINDSOR HILLS WELCOME CENTER OPEN?
A. 8:00 am - 10:00 pm on a daily basis inside the resort.
Q. WHERE CAN I OBTAIN A POOL PASS?
A. Take your rental voucher and driving license or passport to the Welcome Center. A code will be created will be issued on your rental voucher for you to use to gain access to the resort pool and playgrounds.
Q. WHAT ARE THE AGE/HEIGHT REQUIREMENTS FOR THE RESORT POOL SLIDE?
A. All users of the resort pool slide must be at least forty two inches tall.
Q. WHEN IS THE SUNDRY STORE OPEN?
A. Here are the store hours: Summer (April 1st - September 30th) 8:00 am - 9:00 pm Winter (October 1st - March 31st) 8:00 am - 7:00 pm
Q. DOES THE STORE CARRY ALL USUAL CONVENIENCE STORE PRODUCTS?
A. Yes, the store carries a varied comprehensive stock of food, beverages and consumables.
Q. WHAT IS THE SPEED LIMIT IN WINDSOR HILLS?
A. 25 mph, please adhere to this speed at all times.
Q. WHAT IS THE WINDSOR HILLS RESORT QUIET TIME?
A. Between 11:00 pm and 7:00 am daily.
Q. WHAT ARE THE VISITATION AND PARKING RULES FOR THE RESORT?
A. Each reservation is permitted 5 vehicles registered per property, and this includes the number of visitor vehicles. There are only two parking spaces available for the homes, and one parking space per townhome. Any additional vehicles must park in the oversize parking lot near the Clubhouse. Please note that street parking is not allowed within the Resort, parking is only allowed in designated parking spots and parked vehicles cannot block sidewalks. Visitors to your home will be issued a temporary access pass that must be displayed in the windshield. The pass will expire at midnight on the day of arrival. Windsor Hills Resort does have active security vehicles throughout the resort 24 hours a day, 7 days a week. All vehicles found to be in violation of the resort policies will be towed at the Owners expense.
REUNION RESORT FAQS
Q. WHO IS MAGICAL VACATION HOMES IN REUNION RESORT?
A. Magical Vacation Homes is an independent property management company that manages a large selection of privately owned vacation rental properties located inside Reunion. Magical Vacation Homes is not authorized, affiliated with, sponsored by or related to Reunion Resort & Club of Orlando, GINN-LA, Encore Resorts or its affiliates. We do not control the home owners association that manages areas such as the Resort landscaping and building, nor do we operate the membership office or any other Resort amenities, such as the pools and restaurants. Therefore many elements of the Resort itself are out of our control. Our offices are located a mile outside of Reunion Resort in order to deliver first class service to our Guests, and our Care Team is inside the Resort 7 days a week.
Q. IS SECURITY PROVIDED?
A. Reunion Resort provides our own 24-hour on-site security service. From the friendly greeting you will receive every time you enter and leave the property, to the timely on-site response should any emergency arise, you can rest assured that our friendly and knowledgeable security staff members are available to assist our resort guests at a moment's notice as needed.
Q. DO YOU HAVE ANY ACTIVITIES AT THE RESORT FOR CHILDREN?
A. In addition to the supervised activities at Kids Crew, there is a kids interactive play area at the Water Park, playground at Center Court Ridge and Villas South, and activities at the Hideaway at Seven Eagles Pavilion.
Q. DO YOU HAVE HANDICAP ACCESSIBLE UNITS?
A. Yes. Handicap accessible rooms are available upon request and based on availability.
Q. DO YOU HAVE ANY ACTIVITIES AT THE RESORT FOR CHILDREN?
A. In addition to the supervised activities at Kids Crew, there is a kids interactive play area at the Water Park, a playground at Center Court Ridge and Villas South, and activities at the Hideaway at Seven Eagles Pavilion.
Q. CAN I BRING A TRAILER INTO THE RESORT?
A. No. Resort rules do not allow a trailer of any kind into the resort.
Q. DO I HAVE ACCESS TO ALL OF THE AMENITIES IN REUNION?
A. While you are staying in Reunion, you and your entire family will be able to use some of Reunion Resort's amenities such as 9 swimming pools, a children's activity program, bike hire, boutique spa, on-site restaurants and bars.
Only if you wish to have access to Reunion's small water park, tennis courts or golf will you need to be registered as a 'House Guest'. All guests over the age of two will need to be registered for a pass. Please note some of our properties do not have house guest membership. Therefore, if the property you have reserved has resort membership, then for a fee you can register at least 5 days prior to your arrival in order to use these amenities.
All Reunion property owners with house guest membership have a limited number of days they can appoint to house guests. Therefore, the house guest registration is not valid for your entire stay, but only one specific date that you select prior to your arrival. On the day you have selected and registered for will you be able to access the water park, tennis, or golf.
The cost of registration is $25 for up to 8 guests, and this is valid for one day only. Additional guests over the first 8 will incur an additional $5 registration fee per person in addition to the $25. The resort rules require you to register your desired date at least 5 business days before your arrival. If the guest does not give 5 business days notice an additional late fee of $25 by the resort will apply. All registration fees above will also be taxed.
Once you have paid for registration and chosen your date, guests will be able to use the water park for your chosen day only for a fee of $15 each for adults and $10 each for children. This amount is payable at the water park entrance the day you go. The water park is open 7 days a week from 10:00 am to 6:00 pm (weather permitting).
To play tennis there is a $20 court fee. Once you have your house guest registration in place, please call the resort tennis pro shop at 407-662-1630 to confirm the price and reserve a court.
To play golf there is an additional green fee of $100 during low season (Jun-Dec) or $160 during peak season (Jan-May). Prices are subject to change so please call the resort golf pro shop at 407-396-3199 for current rates. Golf tee times can be reserved up to two weeks in advance.
Please remember if you do not submit your dates 5 days prior to your arrival, we will not be able to register you. Once registered, your dates cannot be changed, credited or reissued even if the water park is closed or you choose not to collect or use your passes.
Q. ARE THERE RESTAURANTS AND SHOPPING NEAR THE ACCOMMODATIONS?
A. Yes, there are a choice of 6 different restaurants and bars on property, as well as a resort gift shop, golf pro shop, and tennis pro shop.
CHAMPIONS GATE FAQS
Q. WHAT ARE THE OASIS CLUBHOUSE HOURS OF OPERATION?
A. The Oasis Clubhouse is open 7 days a week from 8 AM - 10 PM. The Administration and Receptionist is open Monday - Friday from 8 AM - 5 PM.
Q. WHAT ARE THE POOL HOURS OF OPERATION?
A. The pool is open 7 days a week, from 10 AM - 10 PM. You may use the pool side towel service and inner tubes from 10 AM - 10 PM also. The Tiki Bar by the pool is open from 11 AM - 10 PM daily.
Q. IS THERE A HEIGHT REQUIREMENT FOR THE SLIDE?
A. Yes, the height requirement for the slide is 48 inches.
Q. HOW CAN I BOOK A CABANA?
A. You may book cabanas with the concierge at the Oasis Club by stopping by the club or calling the main number (863-547-9542). You will need to pay for the cabana at the time of booking. Cabana's are open daily from 10 AM - 10 PM.
Q. WHAT ARE THE CABANA LEVELS OF SERVICE?
A. There are three levels of Cabana Service that any Guest staying within the Resort may arrange to schedule with the concierge. They are as follows:
"The Beach" $175
Full Day Rental | 2 Oasis Beach Towels | 2 Oasis Club Beach Visors | 2 Oasis Club Souvenir Cups | 1 Bottle of Island Tropic Sunscreen | USA Today
"The Coconut" $250
Full Day Rental | 2 Oasis Club Cabana Robes | 2 Oasis Club Beach Towels | 2 Oasis Beach Visors | 2 Oasis Club Souvenir Cups | 1 Bottle of Island Tropic Sunscreen | $25 Food & Beverage Credit | USA Today | Fresh Whole Fruit Basket | Domestic Cheese Display with Gourmet Crackers
"Top of the Palms" $350
Full Day Rental | 2 Oasis Club Cabana Robes | 2 Oasis Club Beach Towels | 2 Oasis Club Beach Visors | 2 Oasis Club Souvenir Cups | 1 Bottle of Island Tropic Sunscreen | $50 Food & Beverage Credit | USA Today | International Cheese and Fruit Display with Baguettes | Fresh Garden Crudite with Avocado Ranch | Tropical Greek Yogurt Dip with Fresh Seasonal Fruit | Fresh Baked Cookies & Brownies
Q. WHAT ARE HOURS OF OPERATION FOR THE GRILLE ROOM & BAR?
A. You can enjoy lunch 7 days a week from 11 AM - 10 PM. Brunch is served on Saturday and Sunday from 8 AM - 11 AM. If you would like to eat dinner at The Grille it is open 7 days a week from 4 PM - 10 PM.
Q. ARE THERE ANY CHILDREN'S ACTIVITIES?
A. There is a game room, a Tot Room, a Kids Camp and different planned daily activities. There is also an Interactive Camp for Children ages 4 - 12 years old called the Oasis Kids Camp. This exciting, hands-on camp is designed to entertain and educate your children while you're working out in the fitness center, relaxing in the sun at the pool or enjoying a fabulous meal from the restaurant. Advanced reservations are required for the Oasis Kids Camp, please see the concierge or activities attendants to reserve your child's adventure today!
Q. WHAT ARE THE HOURS OF OPERATION FOR THE CHILDREN'S ACTIVITIES?
A. The game room and Tot Room are open 7 days a week, from 8 AM - 10 PM. The Oasis Kids’ Camp is open 7 days a week, from 10 AM - 2 PM. The movie theater is scheduled per Oasis activity calendar, please ask concierge for more details.
Q. IS THERE A COST FOR THE KIDS CAMP?
A. There is a fee of $25 per child per day. Activities, supplies and a full lunch are included.
Q. HOW CAN I REGISTER FOR CHILD FOR THE OASIS KIDS CAMP?
A. Please see the concierge or activities attendant to reserve your child’s adventure. Advance reservations are required.
Q. WHAT ARE THE FITNESS CENTER & LOCKER ROOM HOURS OF OPERATION?
A. The fitness center is open 7 days a week for Resort Guests from 8 AM - 10 PM. However, for Homeowners the fitness center allows access 7 days a week from 5 AM - 12 AM.
Q. WHAT ARE THE BUSINESS CENTER HOURS OF OPERATION
A. The business center is open daily from 8 AM - 10 PM.
Q. WHAT ARE THE SUNDRY STORE HOURS OF OPERATION?
A. The resort sundry store is open daily from 8 AM - 10 PM for all your needs whilst on vacation.